The account and commercial decision
- The customer relationship
- Account strategy
- Customer-facing pricing and margin
- Commercial approvals
- The decision to use MACH on each shipment
- Warehouse receiving requirements
- Customer commitments
White-label China-origin logistics for U.S. 3PLs
When your customer says the goods are in China, have an answer.
When a customer needs help getting inventory from China into your warehouse, MACH manages the shipment from factory pickup through delivery. Your team keeps the customer informed, and the customer relationship stays with you.
Today
The customer relationship is split across two providers.
With MACH
Your team stays the customer's main contact across the lane.
You own the account. MACH runs the shipment.
Offer China-to-U.S. warehouse freight without hiring a China team or assembling an unmanaged overseas vendor network.
The shipment from China to your warehouse
- China-origin execution
- International freight
- U.S. entry and warehouse delivery
- Shipment visibility and issue ownership
12+ yearsChina and U.S. logistics experience
4 yearsLiving and working in Shenzhen
2.5M+Prior-role cross-border parcels
Commercial model
MACH gives you a wholesale cost. You price the customer.
Each approved shipment or lane comes with partner pricing, stated assumptions and any identified additional charges.
MACH pricing stays between MACH and the partner.
The service follows the partner's commercial workflow.
Duties, inspections, storage, demurrage and special handling are identified for approval when applicable.
Account protection
Protected accounts are documented before work begins.
- MACH and the partner identify any pre-existing relationships together, in writing, before the first shipment.
- Once the protected-account list is confirmed, MACH does not independently market, quote or sell to those accounts.
- No customer contact outside the approved shipment workflow.
Customer value
Help your customers manage inventory before it reaches your warehouse.
Offer clear shipment milestones, air or ocean options, earlier document checks and receiving-ready delivery without building a China operation.
Supplier readiness
- Bilingual factory communication
- Cargo-readiness confirmation
- China pickup
Origin and freight
- China export handling
- Origin consolidation
- Air or ocean freight
Entry readiness
- Commercial-document review
- Licensed customs-broker handoff
Warehouse readiness
- Carton and pallet labels
- SKU and quantity mapping
- Receiving-ready ASN data
Shipment control
- Final delivery
- Milestones and exception management
- Proof-of-delivery reporting
Shipment readiness
Know what is moving before it reaches your dock.
MACH confirms the commercial documents and shipment data are complete and internally consistent, surfaces gaps early and prepares a clean handoff for U.S. entry.
Illustrative partner response
What comes back after you send one shipment.
A compact example of the routing, cost structure, assumptions and document gaps a 3PL could use in its customer quote.
MACH · Partner response
Example 01
Interactive shipment example
Follow the shipment. Stay ahead of the next step.
Current status
Origin readiness
Final carton count differs from the original booking.
- Impact
- Pickup is held. Planned departure is not yet affected.
- Next action
- MACH is confirming the revised packing list and dimensions.
- Owner
- MACH
View the latest update
16:20 Shenzhen time · MACH requested a revised packing list from the supplier. No customer action is required at this stage.
Shenzhen Chicago
Illustrative consumer-goods replenishment
- Route reference
- SZX to ORD
- Mode
- Priority air
- Requested delivery target
- 72 hours from pickup
Factory pickup, SZX export, priority air to ORD, broker handoff and final delivery to the receiving dock.
Origin, air freight, entry handling, final delivery and optional cargo cover shown as separate line items.
Non-regulated cargo, supplier and documents ready, weekday pickup and standard dock access at destination.
Final packing list, carton dimensions, broker-confirmed HTS classification, warehouse label file and ASN template.
Founder and operator
Experience across both sides of the lane.
Rajan Devnath's prior operating roles span China fulfillment, factory-origin logistics, cross-border parcel, China-to-U.S. air freight, U.S. final mile and U.S. 3PL operations.
View LinkedInPartner FAQ
Questions before you offer the service
Can we offer the service through our brand?
Yes. You own the customer relationship, offer and price. MACH runs the approved China-origin shipment behind your brand. The selected carrier, importer of record and licensed customs broker remain accurately identified wherever official documents require them.
How does the first shipment work?
Send us one live China-origin shipment with the supplier location, cargo, timing, destination and receiving requirements. MACH returns a partner-ready quote, routing recommendation, milestones and document requirements. You decide whether to present it to your customer.
How do you protect our customer relationship?
You retain the customer relationship, customer-facing price and account control. Protected accounts and permitted communication are documented before work begins. MACH does not independently market, quote or sell to protected accounts.
What agreement do we sign?
We use a partner agreement covering responsibilities, account protection, confidentiality, payment, claims and termination. Each shipment is then confirmed through a shipment-specific quote with its route, pricing, assumptions and exclusions. Final terms are agreed before work begins.
How does payment work?
Payment terms are confirmed for each approved shipment. Initial shipments may require prepayment or other agreed funding before booking. Duties, inspections, storage, demurrage and special handling are identified separately when applicable.
What shipment visibility do we receive?
MACH provides milestone updates from factory pickup through U.S. warehouse delivery, including pickup confirmation, export and departure, arrival, U.S. entry status, delivery scheduling, ETA changes and proof of delivery. Shipment issues come through one accountable MACH contact, so your team can keep the customer informed.
Can we use our existing customs broker?
Yes, when the broker handoff, document flow, arrival notice, responsibilities and timing are confirmed before the freight moves. MACH checks commercial-document presence and consistency before the handoff; the importer and licensed customs broker make final classification and entry decisions.
Does MACH integrate directly with our WMS?
No new software or direct WMS integration is required to start. MACH prepares files and labels to the partner's supplied specifications. Any direct system integration requires separate technical confirmation and scoping.
What shipment sizes, modes and lanes fit?
There is no fixed carton or pallet minimum. MACH reviews air or ocean options against the supplier location, cargo, timing, destination and receiving requirements. If courier, customer-arranged freight or another path is the better answer, MACH will say so before quoting.
Do we receive a rate sheet or a shipment quote?
Initial shipments are quoted individually because origin charges, cargo, mode, destination and receiving requirements change the cost. For a repeat lane with stable specifications, MACH can evaluate a documented rate structure with a defined validity period and stated exclusions.
How are cargo insurance and claims handled?
For eligible cargo, MACH arranges shipment-specific coverage during quote review and confirms the premium, limits and exclusions in writing before departure. If loss or damage occurs, MACH manages the partner-side document and communication workflow with the carrier, insurer and other responsible parties. Coverage and claim payment follow the written policy and applicable terms.
Can MACH handle batteries or regulated cargo?
Potentially, after separate review of the exact cargo, documents, packaging, provider and carrier acceptance. Complex regulated cargo is not part of the default offer.
Partner inquiry
Send one shipment or tell us what your customers are asking for.
For a comparison, send the product type, approximate weight or volume, factory location and destination. If you do not have a shipment ready, tell us how China-origin freight is handled today.